Contact

Questions about an order, a product, sizing or a return? Fill in the form below and we'll come back to you within one business day, Monday to Friday.

To help us answer quickly, please include:

• Your order number, if your message is about an existing order — it starts with a # and is in your confirmation email.
• The product name, if you're asking about a specific piece.
• Photos, if something arrived damaged, faulty or incorrect. Pictures of the item and the outer packaging tell us the most.

Before you write, it's worth checking whether the answer is already on our Need Help? page — it covers orders, tracking, bulb fittings, installation, care and returns. For delivery times and costs, see Delivery & Returns; to send something back, start at Start a Return.

If your order arrived damaged, please get in touch within 48 hours of delivery so we can put it right at our cost.